Your Guide to the New Metrash App: Everything You Need to Know

In December 2024, the Ministry of Interior (MOI) in Qatar launched the highly anticipated new Metrash app. This upgraded version replaces the previous Metrash2 app and promises to deliver a streamlined, user-friendly experience with improved functionality and a host of new features. If you’re a resident or citizen in Qatar, this app is your go-to tool for accessing a wide range of services offered by the Ministry of Interior—directly from your smartphone.

As of March 1, 2025, the Metrash2 app is officially discontinued. To continue accessing essential services, users are encouraged to download the new Metrash app. This blog post serves as your comprehensive guide to navigating this exciting new app. So, if you’re wondering how to get started, what’s new in the app, or what services you can access, you’re in the right place!

What is the New Metrash App?

The new Metrash app is the latest upgrade in Qatar’s digital transformation journey. It’s the replacement for the older Metrash2 app and was developed by the Ministry of Interior to improve the overall user experience. With more than 440 services available, including over 100 new ones, the new Metrash app is packed with enhanced features powered by artificial intelligence (AI) and cutting-edge digital technologies.

What sets this app apart is its emphasis on user-friendliness, offering a clean design and intuitive layout. Whether you’re accessing security services, managing your residency documents, or paying fines, the new Metrash app makes it simpler and faster than ever. Plus, it’s all available at your fingertips, making everyday tasks a breeze.

How to Activate the New Metrash App

Getting started with the new Metrash app is a straightforward process. If you’re already using Metrash2, you’re in luck—your login credentials will carry over to the new app, making the transition seamless. Follow these steps to activate your account:

1. Download and Open the App
   Head to the App Store or Google Play Store to download the new Metrash app. Once downloaded, open the app on your smartphone.
2. Choose Your Language
   The new Metrash app supports multiple languages, including Arabic, English, French, Urdu, Spanish, and Malayalam. Select your preferred language to proceed.
3. Enter Your Qatar ID (QID)
   Input your Qatar ID number, followed by your passcode. This is the same passcode you used with Metrash2.
4. Verify with OTP
   To ensure security, an OTP (One-Time Password) will be sent to your registered mobile number linked to your QID. Enter the OTP to verify your identity.
5. Accept Terms and Conditions
   Carefully read the Terms and Conditions before confirming. Once you’re done, click “Confirm” to complete the setup process.

And just like that, you’re ready to start using the new Metrash app! With these easy steps, you can instantly access the wealth of services the Ministry of Interior offers.

What’s New in the Metrash App?

The new Metrash app isn’t just a facelift—it comes packed with several exciting features designed to enhance your experience. Let’s take a closer look at what’s new and what you can expect from the upgraded version:

1. Security Services

One of the standout features of the new Metrash app is its enhanced security services. You can now access additional services to interact with various security departments. Whether you need to report an incident or apply for a permit, the security services section offers all the tools you need in one place.

2. GCC Services

For Gulf Cooperation Council (GCC) nationals, the new Metrash app brings a simplified way to renew ID cards or request replacements for lost or damaged cards. This service is especially useful for those who need quick and hassle-free updates to their identification documents.

3. Personal Authorization

The app now allows you to authorize someone to carry out specific tasks on your behalf. You can even set a time limit for the authorization, making it more flexible and secure.

4. Improved Profile Section

The profile section has been revamped to give you a more seamless experience. You can easily access your digital wallet, which includes your Qatar ID, driving license, and other important documents. The new layout ensures you can find what you need quickly.

5. Family Authorization

In addition to personal authorization, the new Metrash app introduces the option to authorize family members to perform services on your behalf. You can even specify the time frame for this authorization, ensuring you retain control over your affairs.

6. Request and Reprint Certificates

Need a certificate or report? The new Metrash app gives you the ability to request and reprint various certificates with ease, whether it’s a traffic certificate, residency certificate, or even a national address certificate.

7. Inquiries Made Easy

With the new app, you can inquire about various details, such as individual information, sponsorships, travel history, company details, vehicle registration, visa statuses, good conduct certificates, and travel restrictions.

8. Register Wife and Children Without Phone Numbers

One of the innovative features introduced in the new Metrash app is the ability to register your wife and children without the need for registered phone numbers linked to their Qatar ID. This makes the registration process more convenient for families.

9. Biometric Login

Say goodbye to passwords! The new Metrash app introduces biometric login, allowing you to access your account using Face ID or your fingerprint. This feature makes logging in faster, more secure, and incredibly convenient. You no longer need to remember or enter passwords—just a quick scan of your face or a touch of your finger, and you’re in!

10. Modern Design and Navigation

The new Metrash app has a sleek, modern design with improved navigation. It’s designed to make your experience smoother, so you can quickly find the services you need and complete tasks with ease.

11. Notifications and Alerts

Stay up-to-date with everything happening in the app thanks to its integrated notification system. You’ll receive alerts about the status of your applications, pending tasks, and any updates related to the services you’re using.

12. New Payment Options

The new Metrash app supports multiple payment options, including Apple Pay, so you can conveniently pay for fines or fees without any hassle. Simply view your financial dues and complete the payment in just a few taps.

13. Data Sharing

The app allows you to share your data easily via email, text message, or other platforms. This is helpful if you need to send your information to others quickly.

14. My Procedures Section

Keep track of all your activities and interactions within the app. The “My Procedures” section provides a detailed record of everything you’ve done, ensuring you’re always in the loop.

Services Available on the New Metrash App

With over 440 services available, the new Metrash app covers a wide range of functions designed to cater to the needs of residents, citizens, and visitors in Qatar. Here are some of the key categories and services you can access:

1. Security Services

The new Metrash app has an extensive set of security-related services. These services are tailored to help users report security issues, access necessary permits, and interact with various security departments in Qatar.

• Lost Report: This service allows you to report lost items or personal belongings, ensuring that authorities are aware of the situation and can take necessary actions.
• Cheque Services: For those dealing with cheque-related issues, this service enables users to track or resolve cheque-related matters.
• Security Permits: This feature enables users to apply for various security-related permits, such as those required for certain business activities or personal security measures.
• Search & Follow Up Department: This department helps users follow up on ongoing security investigations or searches, offering real-time updates on the status of their cases.
• Police Clearance Certificate: If you need a police clearance certificate for employment, immigration, or any other purpose, this service allows you to apply for one directly through the app.
• Coast Guard Services: Provides services related to the coast guard, such as permits or assistance in maritime issues.
• Financial Claims: If you’re dealing with financial issues, such as unpaid debts or financial disputes, this service helps you file claims.
• Report Begging Case: You can report cases of begging in public areas through this feature, which is part of efforts to maintain public order and safety.
• Security Complaint: If you need to file a complaint about any security-related issue, whether it’s related to public safety, criminal activity, or personal safety, this service helps you easily submit your complaint.

2. Citizens Services (Exclusive to Qatari Nationals)

This section provides services that are specifically designed for Qatari nationals. These services help with documentation, travel, and national identity-related issues.

• Issuance of Travel Pass: Qatari nationals can apply for a travel pass, which is necessary for international travel or specific travel needs.
• Qatari’s Exit Permit: This service is for Qatari citizens who need to apply for an exit permit, which is required for leaving Qatar for an extended period.
• Report Loss of Qatari Documents: If you lose any Qatari government-issued documents, such as your ID card or passport, this feature allows you to report the loss and begin the replacement process.
• National Service: This section includes services related to the national service, such as recruitment, deferment, or exemption requests.
• Qatari Documents: This covers a variety of essential Qatari documents:
  • ID Card Transactions: Users can apply for new ID cards, renew existing ones, or report lost or damaged cards.
  • Passport Transactions: This allows you to apply for new passports, renew expired ones, or report lost or damaged passports.

3. Traffic Services

Traffic-related services help users manage vehicle registration, driving licenses, accidents, and other traffic-related processes.

• Vehicles: This service covers various vehicle-related transactions, including registration, renewal, or updates to vehicle details.
• Accidents: This feature allows users to report traffic accidents and track any follow-up actions required.
• License Service: A service for managing driving licenses, whether it’s applying for a new one, renewing it, or changing personal information on the license.
• Mortgage Services: For those with vehicles under finance, this service allows users to manage mortgage-related details and clear any associated loans.
• Significant Service: This service covers important traffic-related services that are not included in the other categories, possibly including traffic violations or specific permits.

4. Residency Services

Residency services in the app are aimed at expatriates and others living in Qatar who need to handle visa, residency, or work-related matters.

• Residency Procedures: Users can manage various residency-related tasks such as applying for new residency permits or renewing existing ones.
• Change Data: This feature allows users to update personal data in the system, such as changing an address or other personal information.
• Change Employer: If you wish to change your employer in Qatar, this service helps you complete the necessary steps for a smooth transition.
• Lost/Damaged Cards: If you lose or damage your residency card, this feature allows you to report the issue and apply for a replacement.

5. Visa Services

The app’s visa services help manage and monitor the visa application process, making it easier for expatriates and visitors to Qatar.

• Request Application: Users can apply for a variety of visa types directly from the app, including work, family, or tourist visas.
• Operations: This feature allows users to track and manage the operational status of their visa applications.
• Follow-Up: For those who have already applied for a visa, this service lets you follow up on the progress of your application.
• QVC (Qatar Visa Center): If you need to visit or use services at the Qatar Visa Center, this service helps with registration and inquiries.

6. Travel Services

Travel services are perfect for anyone looking to manage travel-related requirements, including permits and notifications.

• Leave Notification Inquiry: For residents or employees in Qatar, this service lets you inquire about your leave status and any requirements related to vacation or leave.
• Return Permit: This is essential for individuals who need a permit to return to Qatar after traveling abroad.
• Pre-registration for Abu Samra: A service for those traveling from Qatar to Saudi Arabia through the Abu Samra border, allowing for pre-registration and smoother border crossing.

7. Delegation Services

Delegation services are designed for those who need to authorize another individual to act on their behalf, whether for vehicle transfers, visa applications, or other important tasks.

• Relative Registration: Register your family members, including spouses and children, for various services through the app.
• Personal Delegation: You can delegate someone else to perform certain tasks on your behalf for a specific period.
• Authorize Vehicle Ownership Transfer: If you wish to transfer ownership of a vehicle to another person, this service allows you to grant them the necessary permissions.
• Release Vehicle Delegate: If you need to revoke a delegation or transfer authorization, this feature makes it easy to do so.
• Claim Unknown Accident: This allows users to report and claim accidents where the responsible party is unknown.
• Authorize Visa Applications: If you need to authorize someone to submit a visa application for you, this service lets you do so quickly.

8. Certificates & Reports

The new Metrash app offers an efficient way to manage various certificates and reports that are often needed for administrative purposes.

• Traffic Certificate: Request a certificate related to traffic matters, including driving history or vehicle-related documents.
• Residency Certificates: Request certificates related to your residency status, such as proof of residency or a residence permit.
• National Address Certificate: This certificate proves your residential address in Qatar.
• Visa Holder List: If you need a list of visa holders under your sponsorship, you can easily generate this report.
• Traveler Transaction Report: A report on your travel history and related transactions, often required for immigration or work-related purposes.

9. General Services

The app also provides some general services that can be helpful for daily life.

• Maps: Integrated map services help you find locations, including government offices or other important places.
• Communicate With Us: This feature lets users send requests, report issues, or ask questions directly to the relevant authorities.
• Requests: Track and submit any additional requests you may have, including service inquiries or personal matters.
• Social Services: If you require social services, such as assistance for family welfare, this service provides direct access.
• Join as Friend: A feature that lets you connect with others for social and community purposes.
• Contact Us: Reach out to the relevant authorities through this service for help or inquiries.
• Report Traffic Violations: If you notice a traffic violation or unsafe driving behavior, this service allows you to report it.
• Queries: Submit any questions you may have about services or the app itself.
• Traffic Invitation: If you’ve been invited to a traffic-related event or meeting, you can manage invitations through this feature.

Why Should You Switch to the New Metrash App?

The primary reason you should download the new Metrash app is simple—it’s a much more advanced and efficient version of its predecessor. The new app not only offers improved security and enhanced functionality but also integrates advanced technologies that make it easier for you to interact with government services.

Here’s why it’s worth switching to the new Metrash app:

• User-Friendly Design: The app’s interface has been redesigned to make navigation a breeze. You can easily find the services you need with just a few taps.
• Faster, Smarter Services: Thanks to the use of artificial intelligence and modern technologies, you can access more than 440 services, with new ones added regularly.
• More Control: With the new app, you have the option to authorize family members or other individuals to carry out specific tasks on your behalf.
• Enhanced Security: With biometric login options like facial recognition, you can rest assured that your personal data is safe.

Where to Download the New Metrash App?

Ready to get started with the new Metrash app? You can download it from the following platforms:

• iOS: Available on the App Store
• Android: Available on Google Play Store

Simply search for “Metrash” and install the app to start enjoying its services.

Conclusion

The new Metrash app is a significant upgrade from its predecessor, providing enhanced features, a sleek user interface, and more than 440 services at your fingertips. Whether you’re looking to manage your residency, renew documents, report a security issue, or simply pay a fine, the Metrash app simplifies everyday tasks and improves your interaction with the Ministry of Interior.

If you haven’t already made the switch from Metrash2, now is the time to download the new Metrash app. It’s easy to use, packed with useful features, and designed to save you time. Embrace the future of digital services in Qatar with the new Metrash app today!